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Yes and no. The issue seems to be, these aren't true bug reports but support tickets pretending to be otherwise. The creator also mentions docs. If people try

Yes and no. The issue seems to be, these aren't true bug reports but support tickets pretending to be otherwise. The creator also mentions docs. If people try to save time (i.e., time is money) and don't read the docs but they want support. Well, there should be a fee for that. As we all know, ultimately, nothing is free.

hackerfromthefu 5y ago
Maybe the default, or at least a common mode, for open source should be user pays for support time. This includes lodging a ticket at $50 or whatever (for time for triage) - and then developers can add a price to action a ticket if they choose. The developer could also refund the ticket fee if it's a truly valuable bug reports. Github UI should make this as frictionless as possible. This would make it alright for users wanting support rather that adding bug reports, plus provide the much lamented missing income stream for open source. It would also have the effect of winnowing the incredible bulk of open source to emphasize truly useful projects, that people are willing to pay some dollars for. Obviously there's issues, such as not all economic level countries could participate, and surely others. Yet it seems to be a solution for multiple of of the commonly expressed pain points around open source.