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> process/structural problems are quite easily solved with software. My experience has been the opposite: the software is easy, but only if you already know wh
by couchand 5y ago
> process/structural problems are quite easily solved with software.
My experience has been the opposite: the software is easy, but only if you already know what it needs to do. So you have to actually solve the problem first.
> Then if someone has problem with process you tell them "it is software that requires it" and they comply.
How incredibly user-hostile. If they have a legitimate concern, don't leave it unaddressed. If there's something important about the process they're missing, it's a mistake to use the current state of the software as an excuse.
- ozim 5y agoI wonder why people so often are picking least charitable interpretation and go with it. If I would write "I like fight sports" would you write "how incredibly hostile, don't punch people on the streets"?
- couchand 5y agoCan you help me see the more charitable interpretation here? It sounded to me like the suggestion was to appeal to the supposed inflexibility of software whenever a question about process is raised. The software is entirely malleable. If the process can't change, explain why. But don't pretend that the software can't change.