great link within article, on competence vs. the unknown: http://www.fastcompany.com/magazine/31/sgodin.html http://www.fastcompany.com/magazine/31/sgodin.html

great link within article, on competence vs. the unknown: http://www.fastcompany.com/magazine/31/sgodin.html http://www.fastcompany.com/magazine/31/sgodin.html Competent people have a predictable, reliable process for solving a particular set of problems. They solve a problem the same way, every time. That's what makes them reliable. That's what makes them competent.