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> Corporate IT is inherently anti-user in my experience As someone who did help-desk in the past, corporate IT is not anti-user, but pro-efficiency, though the
by sangnoir 5y ago
> Corporate IT is inherently anti-user in my experience
As someone who did help-desk in the past, corporate IT is not anti-user, but pro-efficiency, though the outcomes may be indistinguishable.
IT is typically under-resourced[1], and has to deal with too many users with too many requests, and prima donna users - more of them than you'd imagine - demand personalized white-glove service (but don't want support to offer that to others because it ought to expedite service to them)
- prepend 5y agoWe’re all understaffed. But I’ve never designed such a stupid process and then blown off complaints. Scripting patches to only run at off hours or prompting to patch at the end of the day is not rocket science. Perhaps they are overworked. Perhaps they are stupid. Perhaps they are just jerks. Having non-idiotic patch policies isn’t asking for “white-glove service” and responding to user complaints when my process breaks a user process is something we get paid to do. Comically stupid IT processes lead to more user requests. So “doing it right” is actually easier than doing it stupid and having people complain.