So, this kind of sent me on an emotional rollercoaster. I empathized with both parties. That being said, my sites have thousands of subscribers. If subscriptio

So, this kind of sent me on an emotional rollercoaster. I empathized with both parties. That being said, my sites have thousands of subscribers. If subscriptions were off by a cent at any point in time, things would have been red flagged, and I would have contacted them (Strip, that is). I do have a backup payment processor, and assuming both are unavailable due to negligence on the providers' end or my own, I give the users the month for free. I had to do this exactly once in 15 years. Stripe, without a doubt, screwed up, and the writer was correct in taking them to task, however, end users should have been let off the hook. It sounds like the write wanted to back bill them for it. You should absolutely not be tossing this at customers, I would have thanked the customer, then I would have given them several months free while I resolved the issue. Customers should be first. I actually had to archive a site recently due to declines in my ability to update it. The customers involved weren't unhappy about my ability to keep it updated, they were unhappy that I was shutting out their ability to support the site. Treat your customers like gold. I promise you won't regret. I had someone try to donate thousands to me to keep a site online. I declined and kept the site online and archived for free.