>Those are not just my words, they're words from the bible of doing good business, Yeah, that's kind of the problem with your whole argument: it reads like you

>Those are not just my words, they're words from the bible of doing good business, Yeah, that's kind of the problem with your whole argument: it reads like your entire understanding of the field is from an undergrad business textbook. For one, you keep equating a job having a customer service component with the specific job of customer support as you have it in the tech field. >An employee that thinks ignoring customers is a good practice likely ends up working in customer service at Comcast as the pinnacle of their career. Waitstaff to Call Center is not a career path I've ever seen anyone take. Too orthogonal to be a desired career change (if not downright worse if you're in a good market for service industry), doesn't build upon the skillset you've already built, and doesn't have the allure of long downtime that draws people into Security and Reception work.