3 ms·
> Lyft. Got a generic error when requesting a ride, which told me to contact support. I contacted support and they said my account was suspended due to violatio
by lenova 5y ago
> Lyft. Got a generic error when requesting a ride, which told me to contact support. I contacted support and they said my account was suspended due to violation of ToS with fradulent activity. I asked exactly what they think I did to violate ToS and they would not tell me. I've taken hundreds of 5-star rides, never comitted any fraud, I don't drive for Lyft or even know anyone who does. To this day I still don't know what I did "wrong."
My god, this happened to me last week as well!! Suddenly my Lyft account wouldn't let me book a ride, but provided no reason why in the app. When I contacted their support, I was escalated until a rep wrote back:
"After investigating the issue with our risk team, I'm unable to re-open your account. Legally, we cannot release any additional information except that we found your account to be violating our Terms of Service."
All follow-ups inquiries that I sent were ignored, so I ended up just deleting my Lyft account instead, because if they're going to be that Kafakesque, what's the point?
Still can't figure out what on my phone would have caused any issues, my phone setup is standard Android that is NOT rooted...
- jsnodlin 5y ago