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Yes. Automated support doesn’t come close to the breadth and depth of support you can get just by talking to people. If a support document or link doesn’t exis
by SllX 5y ago
Yes.
Automated support doesn’t come close to the breadth and depth of support you can get just by talking to people. If a support document or link doesn’t exist for your concern, and you can’t talk to a person, then you are just SOL and subject to an algorithmic black box you can never understand nor reason with.
- ceejayoz 5y agoThe sort of phone support Google would offer on a phone line would be the same sort of "algorithmic black box", just with a human voice. Call a major bank, airline, or utility provider to experience the fun of it.
- SllX 5y agoExperienced it recently with UPS in fact. They’re a trash organization with no respect for their customers that make Comcast look like a shining beacon of humanity. That said, I fairly regularly deal with phone support for different companies because when push comes to shove to varying degrees of success, I want a human on the other end to deal with my problem. Rarely do I regret taking that path.