4 ms·

Yet another case where a Google phone number would do a world of good

yablak 5y ago
You mean "hacker news"?
sneak 5y ago
https://static.corp.google.com/corpsso/techstop/techstop-phones.html https://static.corp.google.com/corpsso/techstop/techstop-pho...
- ThePowerOfFuet 5y ago
  These numbers are not for public use, and they are for employee IT matters anyway.
ceejayoz 5y ago
Would it? The human nature of phone support permits social engineering. People have lost their phone numbers (and thus 2FA for their Coinbase or whatnot) via a targeted attack at their cell phone carriers' support lines, calling over and over until one rep buckles at the well-crafted sob story and overrides something. I cannot imagine the magnitude of bullshit such a line would have to process. Posting it to HN would probably be faster and more effective in almost any case.
- SllX 5y ago
  Yes. Automated support doesn’t come close to the breadth and depth of support you can get just by talking to people. If a support document or link doesn’t exist for your concern, and you can’t talk to a person, then you are just SOL and subject to an algorithmic black box you can never understand nor reason with.
  - ceejayoz 5y ago
    The sort of phone support Google would offer on a phone line would be the same sort of "algorithmic black box", just with a human voice. Call a major bank, airline, or utility provider to experience the fun of it.
    - SllX 5y ago
      Experienced it recently with UPS in fact. They’re a trash organization with no respect for their customers that make Comcast look like a shining beacon of humanity. That said, I fairly regularly deal with phone support for different companies because when push comes to shove to varying degrees of success, I want a human on the other end to deal with my problem. Rarely do I regret taking that path.
spacemanmatt 5y ago
I understood this perspective 10 years ago but it's asinine now. They also don't have a fax line or a BBS.

You mean "hacker news"?

https://static.corp.google.com/corpsso/techstop/techstop-phones.html https://static.corp.google.com/corpsso/techstop/techstop-pho...

ThePowerOfFuet 5y ago
These numbers are not for public use, and they are for employee IT matters anyway.

ceejayoz 5y ago

Would it? The human nature of phone support permits social engineering. People have lost their phone numbers (and thus 2FA for their Coinbase or whatnot) via a targeted attack at their cell phone carriers' support lines, calling over and over until one rep buckles at the well-crafted sob story and overrides something. I cannot imagine the magnitude of bullshit such a line would have to process. Posting it to HN would probably be faster and more effective in almost any case.

SllX 5y ago
Yes. Automated support doesn’t come close to the breadth and depth of support you can get just by talking to people. If a support document or link doesn’t exist for your concern, and you can’t talk to a person, then you are just SOL and subject to an algorithmic black box you can never understand nor reason with.
- ceejayoz 5y ago
  The sort of phone support Google would offer on a phone line would be the same sort of "algorithmic black box", just with a human voice. Call a major bank, airline, or utility provider to experience the fun of it.
  - SllX 5y ago
    Experienced it recently with UPS in fact. They’re a trash organization with no respect for their customers that make Comcast look like a shining beacon of humanity. That said, I fairly regularly deal with phone support for different companies because when push comes to shove to varying degrees of success, I want a human on the other end to deal with my problem. Rarely do I regret taking that path.

spacemanmatt 5y ago

I understood this perspective 10 years ago but it's asinine now. They also don't have a fax line or a BBS.