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> Telling them “yes there is”, sort of escalates the conflict in my book and while it’s totally understandable (and I’ll do this myself on my less good days) it

> Telling them “yes there is”, sort of escalates the conflict in my book and while it’s totally understandable (and I’ll do this myself on my less good days) it’s also just asking for things to go south. Which is something I have learned not to waste time on. no kidding. if you're going to be that abrupt, then just send them a link to the docs as the sole response. i usually also ask "where did you try looking for it, so that i can put links there?". and then i put links there.

Adverblessly 5y ago
> i usually also ask "where did you try looking for it, so that i can put links there?". and then i put links there. This is a seriously helpful move. When I remember to, if it takes me a while to find a link I will go back to the first place I looked for it and then add a link there. And similarly, if I forget the password to something, after going through the password reset process I set the new password to the first thing I tried to guess initially, since apparently that's the password I already have in my head.