It's one thing to be trying to act in a constructive manner but lack some social graces. It's another thing to be a person who expresses hostility by being unre

It's one thing to be trying to act in a constructive manner but lack some social graces. It's another thing to be a person who expresses hostility by being unreasonable and difficult. I think this article is about the latter, not the former. Consider that a person with highly polished social skills can still be hostile and difficult. In fact, they can be worse because they can use those skills to create the illusion that they aren't doing anything wrong.