Yes I think it is because we are spending a lot - sorry I can't say much but it's a lot. We've always had a 'google rep' and they rolled out the help line some

Yes I think it is because we are spending a lot - sorry I can't say much but it's a lot. We've always had a 'google rep' and they rolled out the help line sometime this year to us. It's a 1800# and when we call it goes right to a person, no waiting. They do verify our account before giving us support. You can tell that the support is 'in house' and that it's googlers doing it, from the quality of the reps.