5 ms·

Is it because you're spending a lot? Or how did you get it?

• rationalbeaver 15y ago
  It's because he's spending a lot.
• dholowiski 15y ago
  Yes I think it is because we are spending a lot - sorry I can't say much but it's a lot. We've always had a 'google rep' and they rolled out the help line sometime this year to us. It's a 1800# and when we call it goes right to a person, no waiting. They do verify our account before giving us support. You can tell that the support is 'in house' and that it's googlers doing it, from the quality of the reps.
• cooperadymas 15y ago
  I don't know exact numbers where they begin offering this feature, but I've seen a client on the $2k-3k a month AdWords budget receive phone support.
• Joakal 15y ago
  As others have said, spending a lot gets it. However, you should find an adwords manager ASAP as you would then have a point of contact if something goes wrong tomorrow.