I completely agree. Coming from the tech world, a lot of my focus has been setting up processes, piece-meal outsourcing and letting employees have more autonom

I completely agree. Coming from the tech world, a lot of my focus has been setting up processes, piece-meal outsourcing and letting employees have more autonomy. Recently we even set up a small team in the Philippines to handle data entry. However, I've grown to appreciate his view as well over the years.