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As much as I like Google and their products, but "Dedicated Customer Service" seems really unbelievable to me considering their past of absolutely horrible stor
by ch0wn 15y ago
As much as I like Google and their products, but "Dedicated Customer Service" seems really unbelievable to me considering their past of absolutely horrible stories of (paying) users trying to contact them. That said, I'm interested to see if this might change now that they explicitly advertise with it.
- Kylekramer 15y agoConsidering that each paying customer could cover two to four customer service reps' salaries, I think this one Google product that won't have that problem.
- dholowiski 15y agoWe get dedicated customer service for adwords, (a phone number with real people to call) and it's awesome.
- jczhang 15y agoIs it because you're spending a lot? Or how did you get it?
- rationalbeaver 15y agoIt's because he's spending a lot.
- dholowiski 15y agoYes I think it is because we are spending a lot - sorry I can't say much but it's a lot. We've always had a 'google rep' and they rolled out the help line sometime this year to us. It's a 1800# and when we call it goes right to a person, no waiting. They do verify our account before giving us support. You can tell that the support is 'in house' and that it's googlers doing it, from the quality of the reps.
- cooperadymas 15y agoI don't know exact numbers where they begin offering this feature, but I've seen a client on the $2k-3k a month AdWords budget receive phone support.
- Joakal 15y agoAs others have said, spending a lot gets it. However, you should find an adwords manager ASAP as you would then have a point of contact if something goes wrong tomorrow.
- mattcofer 15y agoAs a one user Google Apps (paid) customer I have called Google several times and always got great support. If they can provide even the small customer like me with great support I think they're probably treating their bigger customers even better.