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There is a massive chasm between Stripe's perceived (for a lack of a better term) awesomeness vs the actual reality. I don't think I have ever had an actual go
by drevil-v2 5y ago
There is a massive chasm between Stripe's perceived (for a lack of a better term) awesomeness vs the actual reality.
I don't think I have ever had an actual good experience with Stripe
Here is a couple of examples
- The account manager assigned to us was absolutely horrible. Would not answer emails. Getting information out of him was like pulling water from stone. And our business is a global company with annual revenues in the hundreds of millions of dollars. He couldn't care less.
- Stripe support... I have an email thread with these guys that reads like a "who's on first base" script. I still read it sometimes for a laugh and make sure I wasn't dreaming the whole thing.
Boggles the mind that Stripe is worth many tens of billions of dollars. I want to invest in their marketing partners. Those guys are doing a fantastic job.
EDIT: If anyone senior from Stripe is reading this; reply back and I might be able to provide you more details. I really want someone at Stripe to read that support email thread and tell me what they honestly think.
- justsomeuser 5y agoSupport has never solved any of the issues I have brought up either. They will relay some unrelated bit of documentation and then immediately try to close the issue as solved. It is like “Step 1: Understand the problem” and “Step X: Validate it solved the customers problem” isn’t even on the checklist. Just “reply something technical, close ticket, repeat”.
- treis 5y agoYou can't tease us with a chain like that and not post it!
- privatdozent 5y agoSupport has been dreadful for me as well. Had a few false fraud charges claimed on my Substack. Lost every single one. No explanation from Stripe and no opportunity for appeal.
- edwinwee 5y agoNot good. Can you email me those details at edwin@stripe.com and we can look into what went wrong?
- eaenki 5y agothis is the standard at Stripe don't act like you don't know guys
- privatdozent 5y agoAbsolutely. Robotic happiness-bullying that never resolves anything
- x11vnc 5y ago