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Please consider a financial goodwill payment instead of only sending updated CSVs. You charge an extra fee for Stripe Tax; your paying product had an issue.
by dannyw 5y ago
Please consider a financial goodwill payment instead of only sending updated CSVs.
You charge an extra fee for Stripe Tax; your paying product had an issue.
- ovao 5y ago“Remediations” often refers to exactly that. Would suggest we wait for an update from the author to see how Stripe handles that, if at all.
- hackernewds 5y agodoesn't remediations imply accepting fault? wonder if there's legal grounds here. OP posting here could also be legal documentation in discovery
- mocheeze 5y agoAnd working in good faith to resolve the merchant's problem and rectify the issue can often prevent a lawsuit in the first place. You're overthinking it.
- sebastien_b 5y agoIf there are remediations, it might likely be done under NDA for legal reasons, so we may never hear anything back.
- mocheeze 5y agoI've never had a merchant sign an NDA for me to fix their problem and/or transfer funds to reconcile a processing error, lol.