Oh I know that McD is at the top when it comes to controlling franchisees. But if 13% of restaurants have the ice cream machine non-functional at any given tim

Oh I know that McD is at the top when it comes to controlling franchisees. But if 13% of restaurants have the ice cream machine non-functional at any given time, that means half or more of them are having the problem at some time in the last month. If you're going to ignore a problem at that scale... well, that's just terrible.