6 ms·
I think the core of the problem was less food safety failures and more "user error" reasons. Then instead of saying "there is to much milk in the hopper remove
by StillBored 5y ago
I think the core of the problem was less food safety failures and more "user error" reasons. Then instead of saying "there is to much milk in the hopper remove some, and restart", or providing an error code lookup they just flash "error call your technician".
This device just told the user what was actually wrong with the machine so they could choose to correct it, or call the technician to actually repair it. I don't think there was any indication that the franchises were tearing the machines apart to replace broken parts.
Simply providing a please manually discard product, clean and restart machine due to pasteurization failure code and procedure would have probably avoided the whole fiasco.
Which from the sounds of it, is basically what the "improved" machines do, they aren't improved in any way except to report the failures to the user, and provide appropriate user level remedies.
- secabeen 5y agoYeah, the other element is that successful operation is dependent on a complex process that happens overnight, takes multiple hours, and cannot be bypassed (for legitimate safety reasons). The hacker device deciphers the error messages and also provides notifications to the owner during these processes. Thus, if the system runs into a common issue at 11pm, early in the cleaning, the issue can be addressed immediately, and the cleaning re-started. Without the hacker device, the problem is often not discovered until much later, by which time it's too late to complete the cleaning process by lunch; or, even worse, the extended delay means that a technician needs to be called to reset/clean the machine, adding more delays.