Sounds typical of modern support. Nobody knows how anything works and even if they did they are not actually empowered to help you anyway. Best way to get resul

Sounds typical of modern support. Nobody knows how anything works and even if they did they are not actually empowered to help you anyway. Best way to get results is to complain loudly in public (Twitter) and hope someone at MS is annoyed by a barrage of retweeted negative mentions.