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As far as I can tell, Namecheap's support team (which has always been excellent) is mostly based in Ukraine. And I understand how difficult it must be to find a
by exizt88 5y ago
As far as I can tell, Namecheap's support team (which has always been excellent) is mostly based in Ukraine. And I understand how difficult it must be to find a way to reconcile this with the fact that Namecheap has customers in Russia. Which is further complicated by the fact that some of the Russian users actively oppose Putin's regime and depend on Namecheap as a company.
And, of course, I do realize that whatever's going on with Russian customers is in no way comparable to the suffering that the Ukrainian members of the customer support team live through every day as the war goes on.
This is a very hard situation, and I hope Namecheap finds some way to resolve it (hopefully a better one that they've found for now).
- jacquesm 5y ago> This is a very hard situation, and I hope Namecheap finds some way to resolve it I hope Russia will find a way to resolve it, that is the root cause. And if Russia continues with this war, have you considered that Namecheap in its current form might not even exist anymore?