4 ms·
Personal anecdote: I've found the tickets can be refunded/transferred. The airline recommended a 45min layover, and the airport's immigration machines broke and
by jakswa 5y ago
Personal anecdote: I've found the tickets can be refunded/transferred. The airline recommended a 45min layover, and the airport's immigration machines broke and we were stuck in line for hours, missing our domestic flight in a separate area of the airport. In this case, I found out that the airline would've worked with me to reschedule another flight, if I could get ahold of them on the phone. Maybe not all airlines are like this, just one case.
- mark-r 5y agoThis is exactly why overbooking exists. Airlines expect that a certain percentage of their passengers won't make the flight, for whatever reason, so they sell a few extra tickets so the seats won't be empty.
- sneak 5y agoPersonal counteranecdote: This depends on how it's booked. A so-called "hacker fare" from Kayak or Orbitz or Expedia or someone last year that involved two different underlying carrier bookings had a 45 minute connection between them. The covid paperwork check line took 90 minutes due to long lines and low staffing in the transfer airport. The carrier for the second constituent booking said FOAD when asked about a rebooking after the flight had left. The reseller (I forget if it was Kayak or Orbitz or Expedia) refused a refund. We ended up having to book a replacement ticket for over $1000, and an overnight hotel stay. American Express eventually sided with the merchant when I tried to do a chargeback for being sold an impossible itinerary. It made the trip substantially more expensive and +28 hours. I'm not sure who should be liable for this, but I'm pretty sure it's not me. Every other party in the transaction chain passed the buck and I was the one who had to pay.