It's a tough one. It seems the users don't have an idea of the inner workings of what they are using, but it's open source so they can take a peek if they want.

It's a tough one. It seems the users don't have an idea of the inner workings of what they are using, but it's open source so they can take a peek if they want. Generally they feel like they are using something 'better' than corporate whatever it is. Which we can't compare if we don't know what's inside the black box.