4 ms·
Sure. I was critiquing the customer service attitude/response, not the technical details. Even if something isn't feasible, that doesn't make the customer wro
by wensing 18y ago
Sure. I was critiquing the customer service attitude/response, not the technical details.
Even if something isn't feasible, that doesn't make the customer wrong.
Complaining customers are opportunities to step away from the whiteboard and listen.
- jauco 18y agoThe question I meant to ask was: "what would you do if there isn't a solution to the customers problem?" + explanation why this particular question doesn't have a solution.
- wensing 18y agoExample for www.mypretendcoffeewebsite.com Customer: "I would like it better if every time I opened up your web page a slice of buttered toast came out of my CD drive." Response: "[APPRECIATION: Thanks for your feedback]. [EMPATHY: We understand your desire for a tasty breakfast], and [PLAUSIBLE CONNECTION: we see how a website about coffee should help you plan a more complete meal]. Unfortunately, I'm not aware of a way to do this right now. Just for future reference, [OPPORTUNITY FOR MORE INVOLVEMENT: if we were able to do this, would you like to help us test, and would you be opposed to margarine]? For now, what if [SOMETHING CLOSE TO A SOLUTION: we began building a complementary breads chart, like [example]]?