3 ms·
What if there isn't one? 1) The site builder added a certain effort treshhold to block out spammers. 2) The complaining user doesn't want to invest the effort
by jauco 18y ago
What if there isn't one?
1) The site builder added a certain effort treshhold to block out spammers.
2) The complaining user doesn't want to invest the effort to cross the treshold.
These statements are mutually exclusive. The only way to resolve this problem is to remove the need for a treshold. (i.e. remove spam from the internet)
- wensing 18y agoSure. I was critiquing the customer service attitude/response, not the technical details. Even if something isn't feasible, that doesn't make the customer wrong. Complaining customers are opportunities to step away from the whiteboard and listen.
- jauco 18y agoThe question I meant to ask was: "what would you do if there isn't a solution to the customers problem?" + explanation why this particular question doesn't have a solution.
- wensing 18y agoExample for www.mypretendcoffeewebsite.com Customer: "I would like it better if every time I opened up your web page a slice of buttered toast came out of my CD drive." Response: "[APPRECIATION: Thanks for your feedback]. [EMPATHY: We understand your desire for a tasty breakfast], and [PLAUSIBLE CONNECTION: we see how a website about coffee should help you plan a more complete meal]. Unfortunately, I'm not aware of a way to do this right now. Just for future reference, [OPPORTUNITY FOR MORE INVOLVEMENT: if we were able to do this, would you like to help us test, and would you be opposed to margarine]? For now, what if [SOMETHING CLOSE TO A SOLUTION: we began building a complementary breads chart, like [example]]?