> Since they have not changed the system, clearly the relevant decision-makers are okay with it's time wasting, right? That assumes that the relevant decision-

> Since they have not changed the system, clearly the relevant decision-makers are okay with it's time wasting, right? That assumes that the relevant decision-makers are aware of the amount of time being wasted. If people are circumventing the bureaucracy to save time it would give them a false image of how much time was being wasted. > If all it took was mentioning to somebody with the authority to change the system "Hey, you know this is taking up too much of my time, right?", I am confident the OP would have done that first. If that's all it took at most institutions, we wouldn't even be having this discussion. When a change is implemented "this takes too much time" is a common complaint from those who don't like change (like me), the new system will always be slower until people get used to it. How much slower is the new system and is this a problem? Decision makers need to quantify this to make informed decisions not allow their decision making process be ruled by their or their employees sentiment.