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> I once interviewed at a major airline (not United) and at the time they had outsourced their entire app and web to some foreign companies, including any and a
by squeaky-clean 5y ago
> I once interviewed at a major airline (not United) and at the time they had outsourced their entire app and web to some foreign companies, including any and all oversight
Oh it goes deeper than that. Almost every airline (Southwest is the only exception coming to mins at the moment) also outsources their web design, their pricing structure, and their availability tracking. I've worked with several airlines that legitimately could not give us a list of all their current routes. Some of them actually paid us to scrape their website and tell them where they're currently flying and how much it cost on average.
- kylehotchkiss 5y agoI like what Duffel is doing as far as creating a nice, consistent airline booking API goes: https://duffel.com/ https://duffel.com/ Maybe some carriers should integrate with Duffel and build their apps on top of the Duffel API instead of shipping all the logic off to accenture or whatever
- coldcode 5y agoDuffel is interesting, I wonder what they use on their back end. I've written airline booking API when I was at an OTA (now sadly gone like so many) on top of our parent company's res system. It can be complex, made more in my case so by the pathetic res system itself and its limitations. In fact at the time we had no way to do test bookings without real money (and mostly un-refundable except for a single route).