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This sounds really cool. Immediately shared it with friends, but... now I'm just hitting a mess of UX around billing. I tried to go to billing, there is nothin
by elefantastisch 5y ago
This sounds really cool. Immediately shared it with friends, but... now I'm just hitting a mess of UX around billing.
I tried to go to billing, there is nothing in there at all. I went to my user profile, and there's a tab "payment options" that says I have no credit card added but doesn't give me the option to add one. There's also a tab "add credits" which lets me type in an amount to add and apparently click "pay now" despite not actually requesting any payment information.
Finally I discovered by clicking around on everything that if I go to "services" there's a message to add a payment card. I click the button to add details and I'm given a prompt to accept terms and conditions and provide... not credit card details but a link to a social profile? Apparently this is some sort of fraud prevention thing? You want to see who I am? I have no idea what this is, but at this point, I'm frustrated with the user experience, don't see any path forward to actually trying the service, and don't trust you with any more information. No paid service I have ever used has asked for a link to a social profile.
I'm really sorry. I wanted so much to try this out and love it, but the experience around actually getting set up to try it is so frustrating and confusing right now that I'm just done.
I hope these are just growing pains that will be worked out because I think the concept here is great. I'll come back some day with an open mind and try again. I wish you nothing but the best in this journey.
- js4ever 5y agoHey elefantastisch, Thanks for your feedback about the UX! Indeed adding a card is done when clicking on pay now button (next step is a redirection to Stripe Checkout page), I definitely agree this should be enhanced and it will! About the social profile url, we are asking that to prevent fraud risks and also to avoid having to charge $1 to get a Risk score from Stripe. It's strange but I discovered the only way to get a risk score from Stripe radar is to do a real charge (a pre-auth or just adding a card is not enough). We also tried a strategy to charge $1 then auto refund it, but Stripe do not refund the transaction charge anymore. So we ended up with this social profile option as a fraud check, it's quite effective to keep hackers and abusers away ... unfortunately it seems it's also too much friction for new customers. I'll definitely rediscuss this point with the team tomorrow morning, please give us another chance in few days ;)