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My biggest reservation with your service is I don't know if I can trust you to manage something as important to my business as a database. This is great for pro

by ctvo 5y ago

My biggest reservation with your service is I don't know if I can trust you to manage something as important to my business as a database. This is great for prototyping though. What if you roll out an update and bring us down? What are your service agreements? Your historical status page? Any known incidents or outages? Edit: > Our in-house monitoring and alerting tools allow us to provide up to 99.99% uptime guarantees for enterprise deployments. What does enterprise deployments mean, for example? There's no enterprise pricing as far as I can tell.

js4ever 5y ago
Hey ctvo, I totally understand you, my team is doing this for thousands of projects since a long time now, but indeed we just launched this new platform and are not yet well known. I believe trust is something that is acquired over time and collective experience. So this will come with time ... and reviews :) I planned to publish on our blog technical articles about how we handle things at elestio (processes, backups, security, networking, ...), this should help potential customers to know our pratices and how serious we are with handling security, customer data and backups. Our upgrade process will install new versions only for the selected major branch of your software, also we always do backups just before the upgrade so you are able to revert in a click. Finally you can also test upgrades on a clone of your service in few clicks, because we do hourly billing this test will only cost a cent or two ;) We are going to publish soon our service agreements (there is 3 versions based on the support plan selected), Standard, Premium and Enterprise, more details are available on our pricing page about that: https://elest.io/pricing https://elest.io/pricing (Elestio support plans, at end of the page) About the status page, yes it's something that we will make public this week as well (it's based on uptime kuma, a great OSS from our catalog)

by ctvo 5y ago

js4ever 5y ago

Hey ctvo, I totally understand you, my team is doing this for thousands of projects since a long time now, but indeed we just launched this new platform and are not yet well known. I believe trust is something that is acquired over time and collective experience. So this will come with time ... and reviews :) I planned to publish on our blog technical articles about how we handle things at elestio (processes, backups, security, networking, ...), this should help potential customers to know our pratices and how serious we are with handling security, customer data and backups. Our upgrade process will install new versions only for the selected major branch of your software, also we always do backups just before the upgrade so you are able to revert in a click. Finally you can also test upgrades on a clone of your service in few clicks, because we do hourly billing this test will only cost a cent or two ;) We are going to publish soon our service agreements (there is 3 versions based on the support plan selected), Standard, Premium and Enterprise, more details are available on our pricing page about that: https://elest.io/pricing https://elest.io/pricing (Elestio support plans, at end of the page) About the status page, yes it's something that we will make public this week as well (it's based on uptime kuma, a great OSS from our catalog)