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The size of the app is hurting their on-boarding funnel, they just can't see it. The most likely place you are going to download the United App is in the airpor
by psanford 5y ago
The size of the app is hurting their on-boarding funnel, they just can't see it. The most likely place you are going to download the United App is in the airport just before your flight, on mediocre free wifi.
United really wants that download to be fast, so customers can get the app before getting on the plane. Otherwise you end up with a bunch of grumpy people your that your flight attendants have to deal with.
- PascLeRasc 5y agoFlight attendants don't report to software engineering managers though.
- psanford 5y agoYes, its an organizational problem, but one that a healthy company should be able to figure out.
- gingericha 5y agoIt's likely to also be one of the first apps I decide to uninstall when my phone's storage becomes somewhat limited.
- engmgrmgr 5y agoI’ve been able to download the app over plane WiFi for free. It used to be a little-known hack for free internet once upon a time.
- hrrsn 5y agoThat'd probably work a whole lot better if the app wasn't 439MB. I've been on a few budget carrier flights that have skipped the headrest display for an airline app. They haven't had external Internet access, as it's just served over a local WiFi connection from an onboard server, so you must install the app before you take off.