Dropbox is a dominant product because they understand user experience. Google's in-house products are, increasingly, failures because they don't. * Of course,

Dropbox is a dominant product because they understand user experience. Google's in-house products are, increasingly, failures because they don't. * Of course, there are a lot of smart people at Google. It's not that there aren't Googlers who understand user experience, it's that the Google organism rejects their intuition and refuses to understand it. They methodically optimize UX to a local maximum, and throw up their hands when nobody is impressed, like a Vulcan trying to compose music.