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What about all the people who can't command "a high salary, perks, and multiple promotions" who have been forced to be the human front to shitty practices imple

What about all the people who can't command "a high salary, perks, and multiple promotions" who have been forced to be the human front to shitty practices implemented by the people HBR is sympathizing with? This dude is devastated by lying to a bunch of developers. Has he ever worked a minimum wage job in a call center, being the human punching bag for the company's infuriated customers? I would be more impressed if HBR talked to people like the redditor who I saw the other day talking about handling repo cases for Rent-A-Center and how much the job wrecked them. The final straw was having to repo a bed from a kid with cancer.

throwanem 5y ago
> Has he ever worked a minimum wage job in a call center, being the human punching bag for the company's infuriated customers? I have, at a credit card company. One day I spent 90 minutes arguing with the credit department for a limit increase on behalf of someone who was dying of cancer. I failed to convince them, and quit the job not long after. That wasn't the only reason, but it was one of them. Granted this was many years ago, but I'm nonetheless not sure quite what point you're trying to make here. Managers shouldn't be expected to behave with moral probity because they and their reports are well compensated? It sounds like that's what you're saying, but I'm not sure how that makes sense.