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I think the main thing, is that this is a device that you bought in the EU that failed within the first 6 months. This is legally guaranteed, that within the f
by mijoharas 5y ago
I think the main thing, is that this is a device that you bought in the EU that failed within the first 6 months.
This is legally guaranteed, that within the first 6 months any defects are assumed to have existed at the time of delivery [0]. If samsung don't respect the warranty, issue a chargeback. Your bank will back you up and Samsung have no leg to stand on.
(Also, samsung really shouldn't be playing silly-buggers here, but I guess enough people capitulate, that it makes sense for them to do this.)
[0] https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm#:~:text=The%20legal%20guarantee%20covers%20any,at%20the%20time%20of%20delivery https://europa.eu/youreurope/citizens/consumers/shopping/gua....
- FearlessNebula 5y agoMy concern with that these days is what if Samsung blocks his account? Now I’m not a Samsung customer but if I handed Google $1k and they gave me a dud I wouldn’t dare do a chargeback no matter what because the risk of loosing my Gmail and other services is too high. Same for Apple. Consumers need more rights when it comes to termination of services that are borderline essential.
- Beltalowda 5y ago> If samsung don't respect the warranty, issue a chargeback. Your bank will back you up and Samsung have no leg to stand on. I don't think "chargebacks" are that easy? It's purely a thing that credit cards do, but nothing else AFAIK. But yes, this falls well within warranty. Samsung needs to prove the damage is caused by the consumer, and this is clearly not it. Whether it's worth the time and headaches getting your right is a different matter.
- nuodag 5y agoDont do that. You have to speak to the merchant, as they are your legal contract partner and you can demand they fix it. Not Samsung or your bank. This is a horrible advice