Agreed. Samsung’s customer service is awful. I dealt with them years back for an RMA; don’t remember why. Worst experience ever. They also have no issues with h

Agreed. Samsung’s customer service is awful. I dealt with them years back for an RMA; don’t remember why. Worst experience ever. They also have no issues with holding your device for weeks at a time, even if it’s your only device. It’s not just Samsung. Basically everyone has craptacular customer service. CS is like tech: extremely useful towards keeping people around, and the first thing to get gutted by corporate budget. For anything not Apple, I can’t recommend third-party warranty enough. Shit breaks? Insurer pays up if OEM doesn’t play ball. Not your problem.