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> If anyone can suggest non-Apple OEMs that at least provide a competitive support experience, I’m all ears. Here in Norway it used to be (at least with HP) th

> If anyone can suggest non-Apple OEMs that at least provide a competitive support experience, I’m all ears. Here in Norway it used to be (at least with HP) that if you bought the professional line you'd get professional service. I had a personal nc6320 bought some 17 years ago and they would literally come to my desk and replace the monitor free of charge. (No, I didn't have a paid support plan, this was included in the purchase price and I had bought it myself, not through a company.) Around the same time, trying to get a consumer grade HP repaired was just painful.

HPsquared 5y ago
If they have a professional line with good support, there is an incentive to ensure the consumer products get moderately bad support.
- eitland 5y ago
  Good observation, but then wouldn't they also want to broadcast this? I was totally surprised when I called them and they asked me to call business support and business support just asked where they could find me and when I wanted them to be there. I can't remember a single clue pointing in this direction before I called customer support for home computers. (Then again: I should stop getting surprised by companies that waste fantastic marketing opportunities.)