Yeah I remember one customer with multiple destroyed tv's (spilled beer or other moisture damage, panels had rust) getting them repaired on samsungs dime becaus

Yeah I remember one customer with multiple destroyed tv's (spilled beer or other moisture damage, panels had rust) getting them repaired on samsungs dime because they ware "the voice of the customer". It was annoying, but we did bill samsung for all the work. :) The blogs author might also like the fact that samsung owns their warranty repair infrastructure, they don't contract it out. So less repairs means more profit. While contractors repair everything that is not obviously deliberate.