3 ms·
It seems like he lives in Europe, so he should simply contest the rejection. Within the first 6 month (1 year?) the manufacturer has to prove that the failure w
by cycomanic 5y ago
It seems like he lives in Europe, so he should simply contest the rejection. Within the first 6 month (1 year?) the manufacturer has to prove that the failure was due to the customer. They can not simply say there is some scratches so we reject the claim. Also the ct magazine is a good place to contact as they have a column about these sort of cases.
- Macha 5y agoYeah, check your local law's implementation of 1999/44/EC and bring it back to the seller. The seller might urge you to try the manufacturer warranty because it makes their life easier, but ultimately they are responsible under EU law. If Samsung _is_ the seller, you can bring them to small claims.