To add as a counter point, I've only had positive experiences with Dell. And that's over 10+ years at work and personally. It's never been more complicated tha

To add as a counter point, I've only had positive experiences with Dell. And that's over 10+ years at work and personally. It's never been more complicated than the normal: 1) "make sure your BIOS is upto date" hogwash, which I troubleshoot prior. 2) Acknowledge it's a hardware issue 3) Get a field tech to call me 4) Wait a day or two at most for parts, if not the same day 5) Tech comes out and replaces any parts at my place of work or home 6) Fixed And this has been over years and years with Precision and XPS laptops.