Where was it bought? Sending it back to Samsung may mean that you wanted them to cover it with their own warranty, unless you bought it directly from them and e

Where was it bought? Sending it back to Samsung may mean that you wanted them to cover it with their own warranty, unless you bought it directly from them and explicitly told them you want to have them fix the issue in accordance to the "Gewährleistungsrecht". Having the seller (instead of the manufacturer) deal with this issue explicitly under the two-year "Gewährleistungsrecht", where the first six months it is up to the seller to prove that you are responsible for the damage (since 2022 it's now 1 year, if bought in 2022), may yield a better result. I can't imagine having the phone in the pocket together with a grain of sand would qualify as neglectful behavior? My phone has very tiny scratches probably because of sand in the pocket, but this is to be expected and not a problem to the phone, it can handle this without problems. So having phones in the pockets together with a grain of sand should be no issue. Is there such a warning in the manual?