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Samsung can not just opt out of German warranty law by printing stuff on the box. They are required to prove the customer is at fault if a fault occurs within t
by bmicraft 5y ago
Samsung can not just opt out of German warranty law by printing stuff on the box. They are required to prove the customer is at fault if a fault occurs within the fist six months after purchase, but I see no proof of wrong usage by the customer here.
- hammock 5y agoSounds like something that ought to be litigated in the courts. Maybe you can write to OP and suggest he file a lawsuit
- dfawcus 5y agoI believe that is a cross EU thing, since the UK got it while still a member. i.e. the reversed burden of proof during the first 6 months, where it is assumed the device is at fault, and they supplier has to prove it is not. So in this case I'd agree, I see little proof just an assertion, and would suggest they institute the process for their equivalent of a Small Claims Court case.