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Who remembers Macbook's 'Staingate'[1]. I had that and was refused service multiple times. I managed to get it repaired only after it became a big issue - there
by achow 5y ago
Who remembers Macbook's 'Staingate'[1]. I had that and was refused service multiple times. I managed to get it repaired only after it became a big issue - there were many (thousands or more) affected customers who started making noise online - then Apple grudgingly announced free repairs of the screen. I was living with damaged screen for many months.
[1] https://news.ycombinator.com/item?id=9223197 https://news.ycombinator.com/item?id=9223197
The top comment in above is "Apple customer service is hell" :-)
- gjsman-1000 5y agoI remember it - but Apple did, thankfully, turn around and say it was an issue, and refunded anyone who paid for repairs before the announcement. My Samsung Galaxy Note9 literally had a firmware update go out that, looking on Samsung's forums, caused calls to drop like flies completely at random. Once you updated to that firmware, there's no going back and no hardware replacement will fix the issue. There is absolutely no fix months later, no acknowledgement there is an issue, and no fix of any kind. We had to get an iPhone because you can't run a business when you are apologizing over email daily for a missed call. Not saying Apple is great - but Samsung has objectively worse problems. Edit: And it's not just their phones. My experience with their appliances is unbelievably cursed. https://news.ycombinator.com/item?id=30424010 https://news.ycombinator.com/item?id=30424010