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Not gonna lie, my one and only call with the IRS required waiting about 60 minutes on hold, but once I got to talk to someone, they were friendly, knowledgable,
by fatnoah 5y ago
Not gonna lie, my one and only call with the IRS required waiting about 60 minutes on hold, but once I got to talk to someone, they were friendly, knowledgable, and completely took care of my problem.
In my interactions with app store review, it's usually resulted in a terse response that required some guessing to fully understand. In some cases, we simply gave up because it was too hard to get real answers from someone.
- reaperducer 5y agomy one and only call with the IRS required waiting about 60 minutes on hold Recently I learned that Waiting-on-Hold-as-a-Service is a thing. According to the newspaper (I forget which one — lots of dead trees around my apartment), there are companies that hire people to do nothing but wait on hold on customer service lines. When the person on hold is next in line, if the company has a paying customer, they switch the call over to them. If not, the person who's been waiting on hold all that time drops the call and dials in again, sort of reserving a spot for the next paying customer. The rate to get straight through to the IRS is $1,000 to $5,000. I think it's a monthly subscription. A bargain for lawyers and accountants and such.
- ValentineC 5y agoI'm surprised few others are creating agnostic competitors to Google Pixel's Hold for Me feature: https://support.google.com/assistant/answer/10071878?hl=en https://support.google.com/assistant/answer/10071878?hl=en
- howinteresting 5y agoAccountants and such have specialized needs, but for ordinary people, you can just get that for free with a Google Pixel.
- reaperducer 5y agoIt's not the same thing. The Google thing waits on hold for you. But you still wait. These services connect you immediately because they have people who have already done the waiting.
- howinteresting 5y agoAhh, I see. That's pretty cool!