That's interesting that the time spent developing your own solution was viewed as simpler and a better investment than using existing solutions out there (even

That's interesting that the time spent developing your own solution was viewed as simpler and a better investment than using existing solutions out there (even commercial ones). If you can speak to it, when it was rolled out were there numerous issues related to clients misbehaving? IME projects like this are "easy" to get out the door as it were, but usually wind up causing a load of support headaches due to massive implementation gaps.