4 ms·
>The result is that users reactions to problems have a tendency to range from frustration to panic and rage, rather than an inquisitive curiosity aimed at solvi
by AussieWog93 5y ago
>The result is that users reactions to problems have a tendency to range from frustration to panic and rage, rather than an inquisitive curiosity aimed at solving the problem.
To be fair, a lot more people now (many of whom are not tech nerds) are forced to use computers in order to do things that didn't require a computer 30 years ago.
I'm sure the average HN user's reaction would be closer to frustration than inquisitive curiosity if they were forced to navigate a complex and banal social system in order do something like sign up for a phone plan or watch a movie.
- stavros 5y agoHell, my reaction is frustration when I am forced to navigate a complex and banal stack of broken technologies in order to do something like make my light switch work, and I'm a developer. Technology is terrible, it barely works, and when you work at the edges of it (like we do), you hit the "barely" very often.
- 2000UltraDeluxe 5y ago> To be fair, a lot more people now (many of whom are not tech nerds) are forced to use computers in order to do things that didn't require a computer 30 years ago. This is definitely a contributing factor. Forcing non-technical people to use computers is a rather daft idea, but it saves money since the majority know just about enough about computing to manage to do things after a bit of trial and error. Any bump in the road is sure to cause tears and shouting though.