Listen, ask open questions like "how does that make you feel?" then things like "I am sorry to hear that", "do you want a hug?", "how long have you been feeling

Listen, ask open questions like "how does that make you feel?" then things like "I am sorry to hear that", "do you want a hug?", "how long have you been feeling this way?"...passing no judgement nor offering a solution. Only listening, empathizing and being there. Giving people space to share is important so giving them time to gather their thoughts and form sentences helps.