First, IANAL. This is really dependent on where you live, but as you are paid customers I would suggest to file a lawsuit in a small claims court. Seriously! G

First, IANAL. This is really dependent on where you live, but as you are paid customers I would suggest to file a lawsuit in a small claims court. Seriously! Google is not playing its part on a legally binding contract, and money exchanging hands is enough to make it valid for the courts. The amount of work poured into these videos, compared with the equivalent compensation that you would have to pay for an employee to make the same work would also qualify for damages. This can also protect you against retaliation from google. But again, IANAL and check our local legislation carefully before. Where I live it's a thing a person can do in an afternoon (usually takes less time than fighting big companies' support online), do not require lawyers, and the other part also can not bring a lawyer to conciliatory session (for big companies this is usually a sham: even if their representative does not have a lawyer present at court, be sure that s/he was heavily counseled by company legal staff before and everything presented was proofread by them too).