Not necessarily. The existing managers get their bonuses from the cost savings and move on to other things. 3 years later, a new generation of managers take ov

Not necessarily. The existing managers get their bonuses from the cost savings and move on to other things. 3 years later, a new generation of managers take over, realize the goodwill is already gone, and it would take an unrealistic herculean effort to reverse public sentiment. And it would take years. They take the easy route and try to squeeze even more money from the services by cutting more costs (yay AI!). That's how giant companies fail.