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Often the problem with MFA setups is, what's the fallback mechanism for when the user loses their password+MFA token, none of the options are perfect. 1) Perma
by raesene9 5y ago
Often the problem with MFA setups is, what's the fallback mechanism for when the user loses their password+MFA token, none of the options are perfect.
1) Permanently lock them out of their account. Not a good customer experience and problematic in this setup (orphaned libraries)
2) Written "back-up codes", fine in theory but I'd guess a decent proportion of them are not well managed
3) Fall-back to manual verification (e.g. phone call establishing secondary information). Expensive and error prone.