OP stated that they were paying customers, this is very troubling. But in any case, at least as a paying customer you might have some legal recourse. As a non p

OP stated that they were paying customers, this is very troubling. But in any case, at least as a paying customer you might have some legal recourse. As a non paying customer I don't think you can do anything. Also as you've mentioned you must have backups at all times. no matter if you're paying or not.