> you're not speaking with Company X, you're speaking to Person A on behalf of company X, and sometimes the information they are feeding you goes through 15 han

> you're not speaking with Company X, you're speaking to Person A on behalf of company X, and sometimes the information they are feeding you goes through 15 hands before it gets to you and if there's a bad apple in that chain, it could cause it all to go pear shaped This.